two technicians working on tires
Performance

Firing vs Training Auto Technicians: When to Cut Ties and When to Invest

You’ve got a technician who just isn’t cutting it. They’re making mistakes, customers are complaining, and other team members are picking up the slack. Now, you’re faced with a tough question: do you...

Team

Create a Career Development Plan for Your Auto Shop Employees

Your best technicians and service advisors aren’t just looking for a paycheck—they’re looking for a future. Without a clear career development plan, even your most dedicated employees may start to...

Team

Blending Curiosity into an Auto Shop Culture

A strong auto shop culture is the foundation of success—but is curiosity part of yours? As an owner or manager, you’ve probably worked hard to create a shop that’s efficient and collaborative. But...

Team

Auto Repair Shop Employee Recognition Ideas

Recognizing employees in the auto repair industry isn’t just a nice-to-have—it’s essential for building a thriving, motivated team. Your technicians and service advisors work hard in a demanding...

Training

Top Reasons You Should Cross-Train Your Technicians

Running an automotive shop comes with constant challenges: unexpected absences, seasonal surges, and skill gaps that can slow down operations. However, when you cross train technicians, you create a...

Team

How to Conduct a Skills Gap Analysis

Do you ever feel like your shop’s performance could be better but can’t quite put your finger on what’s holding it back? Maybe customer complaints are creeping up, or tasks that should be routine are...

Team

Tips for Automotive Technician Onboarding

Starting a new job in a busy auto repair shop can be daunting for any technician, no matter their experience level. Without a well-structured onboarding process, new hires might feel uncertain or...

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Birmingham, AL 35242

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