Starting a new job in a busy auto repair shop can be daunting for any technician, no matter their experience level. Without a well-structured onboarding process, new hires might feel uncertain or...

Effective, positive employee feedback is one of the best tools automotive shop owners and managers have to boost team engagement, performance, and skill development. If you want your shop to meet and...

Everyone on your team brings something different to the table. Their varying skills, experience levels, and even weaknesses make your team strong, but these differences can also make training a bit...

Annual reviews are key to shop growth. They help you see where everyone stands and plan the path ahead. But what if you could get an even clearer – and measurable – picture? That’s where automotive...

Hiring a new technician is much more than just expanding your team; it's an opportunity to mold the future of your auto repair shop. As a service manager, your role in championing the continuous...

For those who have a knack for all things mechanical, becoming a skilled technician may seem effortless. However, excelling in this field requires a diverse skill set that extends beyond routine...