Running an automotive shop comes with constant challenges: unexpected absences, seasonal surges, and skill gaps that can slow down operations. However, when you cross train technicians, you create a...

Do you ever feel like your shop’s performance could be better but can’t quite put your finger on what’s holding it back? Maybe customer complaints are creeping up, or tasks that should be routine are...

Starting a new job in a busy auto repair shop can be daunting for any technician, no matter their experience level. Without a well-structured onboarding process, new hires might feel uncertain or...

Not every shop approaches training the same way, and that’s a good thing. Whether you’re introducing new technology, refreshing core skills, or helping your team grow, how you choose to train can...

Effective, positive employee feedback is one of the best tools automotive shop owners and managers have to boost team engagement, performance, and skill development. If you want your shop to meet and...

Everyone on your team brings something different to the table. Their varying skills, experience levels, and even weaknesses make your team strong, but these differences can also make training a bit...